Capacity Conversations Guide

The hardest part of capacity management isn't the math—it's getting your team to agree on what work means, how much someone should handle, and when it's time to grow.

These 10 questions help you start those conversations. Use them in team meetings, 1:1s, or planning sessions to build shared understanding about workload and capacity.

What's inside

• • Questions for defining what work your team actually does
• • Prompts for discussing effort and complexity
• • Conversation starters for capacity and growth
• • Tips for facilitating productive discussions

Who it's for

Agency managers, team leads, and operations folks who want to understand their team's capacity without surveillance—and make confident decisions about hiring and growth.